Refund policy

Moonlight Oro Return & Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, our return and refund policy is designed to help.

Quick Overview

  • Return Window: 30 days from the delivery date
  • Eligibility: Items must be unused, in their original condition, with tags and packaging intact
  • Return Shipping: Customers cover return shipping unless the return is due to an error on our part
  • Refund Processing: Refunds are issued within 14 days of receiving the returned item
  • Restocking Fee: No restocking fees apply

Detailed Return Policy

Return & Exchange Eligibility

  • Items must be unused, with all original tags and packaging intact.
  • Non-returnable items: Products damaged due to misuse.
  • Unauthorized returns will not be accepted.

How to Initiate a Return

  1. Contact Us: Email support@moonlightoro.com with your order number and details of the issue (include photos if applicable).
  2. Approval & Instructions: Once approved, we’ll provide a Return Authorization (RA) number and return instructions.
  3. Shipping the Return: Use a trackable shipping method and clearly mark the RA number on the package.

Note: We are not responsible for lost or delayed returns sent without tracking.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery, and we’ll arrange a replacement or refund.

Order Cancellations

  • Orders can be canceled within 24 hours if they haven’t been shipped.
  • Once shipped, cancellations are no longer possible, and the return process applies.

Refund Process

  • Refunds are processed within 14 days of receiving and inspecting the return.
  • Refunds are issued to the original payment method, which may take up to 10 business days, depending on your bank.

Undeliverable Packages

If a package cannot be delivered due to incorrect or incomplete shipping details, the customer is responsible for any additional shipping costs to resend the order.

Contact Us for Assistance


Email: support@moonlightoro.com